O Glorious Workaround!
This blog seems to be up and running again! Links are working! Everything is working.
One of the valuable things I am taking from ITIL training is the confidence to STOP tinkering with things. I have developed a workaround for this issue: category links were not working, and now they are. Now it has cost me my preferred URL style, but that;s fine. That;s not my problem, although “problem” is the key word.
In ITIL, Incident Management is exclusively focused on restoring a service, whereas Problem Management is focused on understanding root causes and preventing repeated or similar occurrences through permanent changes (or deciding that the changes are not worth it).
I have done the Incident Management portion of this, and I figure that the problem management portion … Continue reading
